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1. Introduction & Acceptance

These Terms of Service ("Terms") govern all transport, freight-arrangement and related services ("Services") provided by Transkers, a sole proprietorship registered at Huskur Road, Bengaluru 562123 ("Transkers", "we", "us", "our"), to any person or entity who books, requests or uses the Services ("Customer", "you", "your").

By placing a booking, signing a rate confirmation, tendering goods, or otherwise engaging the Services, you accept these Terms in full. Where you and Transkers have signed a separate master service agreement or rate contract, that agreement prevails to the extent of any conflict; these Terms govern everything else.

2. Definitions

• Consignment / Goods — the cargo tendered by the Customer for carriage.
• Consignment Note / LR / Bilty — the goods receipt issued by Transkers acknowledging the Consignment for transport (e.g. TLR/26-27/17).
• Carrier — the third-party transporter, fleet owner or driver who physically performs the carriage.
• Consignor — the party tendering the Goods for dispatch.
• Consignee / Bill-to — the party to whom the Goods are billed.
• Ship-to — the party / address at which the Goods are physically delivered.
• POD — Proof of Delivery.
• GTA — Goods Transport Agency, as defined under applicable GST law.

3. Nature of Services

Transkers operates as an asset-light Goods Transport Agency and freight-arrangement provider. We arrange and coordinate the carriage of Goods by engaging independent third-party Carriers; we do not own the vehicles that perform the carriage.

Transkers issues a Consignment Note in respect of each booking and, in that capacity, undertakes carriage as a goods transport agency subject to, and with liability limited by, the Carriage by Road Act, 2007, the Carriage by Road Rules, 2011, these Terms, and the value declared by the Customer.

Current Service lines are air cargo (door to door, arranged with air carriers), full-truck-load (FTL), part-load / less-than-truck-load (PTL / LTL), JIT Express (dedicated full-truck-load carriage, including Returnables), over-dimensional cargo (ODC), road–rail multimodal and relocations, as agreed per booking. Service availability varies by lane and is confirmed at the time of booking.

4. Bookings & Acceptance

4.1 A booking is confirmed only when Transkers issues a rate confirmation, Consignment Note, or written acceptance. Indicative quotes are not binding until so confirmed.

4.2 The Customer must provide accurate and complete consignment details, including the nature, weight, dimensions and value of the Goods, pick-up and delivery addresses, contact persons, and any handling or compliance requirements.

4.3 Transkers may decline or cancel any booking at its discretion, including where the Goods are restricted, mis-declared, improperly packed, or where required documentation is absent.

5. Customer Obligations

5.1 Documentation. The Customer is responsible for ensuring all statutory documentation accompanies the Consignment, including a valid tax invoice, e-way bill (where applicable), and any permits, licences or clearances required for the Goods or the route. Transkers is not liable for detention, seizure, penalty or delay arising from missing, incorrect or expired documentation supplied by the Customer.

5.2 Packing & marking. The Customer must pack, secure and mark the Goods adequately for road transport. Transkers is not liable for loss or damage attributable to inadequate packing, latent defect, or inherent vice of the Goods.

5.3 Accurate declaration. The Customer warrants that the declared nature, weight, dimensions and value of the Goods are true. Mis-declaration may result in additional charges, refusal of carriage, and forfeiture of any claim.

5.4 Loading / unloading & free time. Unless expressly agreed, loading and unloading are the Customer's responsibility. The Customer must complete loading / unloading within the agreed free time (see Clause 6.3).

6. Rates, Charges & Detention

6.1 Freight charges are as set out in the applicable quote, rate confirmation or rate contract. Rates are exclusive of taxes unless stated otherwise.

6.2 Accessorial charges — including but not limited to multi-point pick-up / drop, waiting / detention, re-attempt, re-routing, toll, escort, ODC permits, and labour — are billed in addition to base freight where incurred.

6.3 Detention. A free window of two (2) hours applies at each loading and unloading point. Detention beyond the free window is charged at ₹200 per hour (or part thereof), or such other rate as confirmed at booking. Detention is computed from vehicle reporting time, evidenced by tracking / gate records.

6.4 Transkers reserves the right to revise published rates and to re-rate lanes on notice. Confirmed bookings are honoured at the confirmed rate.

7. Payment Terms

7.1 Unless a credit arrangement is agreed in writing, invoices are payable as stated on the invoice. Default payment terms, where not otherwise agreed, are net of any agreed credit period from the invoice date.

7.2 Payments are made to: Bank: State Bank of India · A/c Name: TRANSKERS · IFSC: SBIN0022106 (or such other account as notified on the invoice).

7.3 Overdue amounts may attract interest and may result in suspension of Services and withholding of Goods or PODs to the extent permitted by law.

7.4 The Customer may not withhold or set off payment on account of any disputed claim except to the extent finally admitted by Transkers or determined by a competent authority.

8. Taxes & GST

8.1 Transkers operates as a Goods Transport Agency. GST on GTA services is charged or accounted for in accordance with prevailing law, including, where applicable, the reverse-charge mechanism (RCM) under which the recipient discharges GST, or forward charge where Transkers so elects and is registered. The applicable treatment is indicated on each invoice.

8.2 The Customer is responsible for taxes, levies and statutory charges attributable to the Goods or the Customer.

9. Restricted & Prohibited Goods

9.1 The Customer must not tender Goods that are illegal, hazardous, perishable beyond agreed handling, dangerous, explosive, contraband, or otherwise restricted, without Transkers' prior written acceptance and any required permits.

9.2 The Customer indemnifies Transkers against all loss, damage, penalty and liability arising from undeclared or mis-declared restricted Goods.

10. Liability & Limitation of Liability

10.1 Transkers' liability for loss of or damage to Goods, where established and admissible, is limited as provided under the Carriage by Road Act, 2007 and the Carriage by Road Rules, 2011, and in any event shall not exceed the lower of (a) the actual proven value of the Goods lost or damaged, or (b) the declared value of the Consignment as recorded in the Consignment Note.

10.2 Where the Customer has not declared a value, or has declared a value lower than the actual value, liability is capped at the statutory limit applicable to a Consignment for which value has not been declared.

10.3 Transkers is not liable for: indirect, consequential, special or economic loss (including loss of profit, business, contract or goodwill); delay, unless a guaranteed delivery time was expressly agreed in writing; loss or damage caused by act of God, force majeure, inherent vice, latent defect, inadequate packing, mis-declaration, riot, strike, governmental action, or the act or omission of the Customer, consignor or consignee.

10.4 Nothing in these Terms excludes liability that cannot lawfully be excluded.

11. Claims for Loss or Damage

11.1 Claims must be notified in writing to info@transkers.com within seven (7) days of delivery (or, in the case of non-delivery, within seven (7) days of the expected delivery date), with the LR / Consignment Note number, invoice, photographs and a clean / qualified POD.

11.2 Shortage or visible damage must be endorsed on the POD at the time of delivery; failing such endorsement, delivery is deemed clean.

11.3 Claims notified after the stated period, or unsupported by required evidence, may be rejected. Admission of a claim is without prejudice and subject to verification.

12. Insurance

12.1 Transit / cargo insurance is the responsibility of the Customer unless Transkers has expressly agreed in writing to arrange cover, in which case the cover is subject to the insurer's terms and the premium is billed to the Customer.

12.2 The limitation of liability in Clause 10 applies regardless of whether the Customer has insured the Goods.

13. Tracking, POD & Records

13.1 Where tracking is provided, it is offered on a best-effort basis and may depend on third-party connectivity, SIM / GPS availability and Carrier cooperation. Tracking data is indicative.

13.2 POD photographs, location shares and delivery confirmations submitted through Transkers' channels form part of the consignment record.

14. Cancellation

14.1 The Customer may cancel a confirmed booking before vehicle placement without charge. Cancellation after vehicle placement or dispatch may attract a cancellation / dead-freight charge equal to costs incurred.

14.2 Transkers may cancel where the Customer breaches these Terms, fails to tender the Goods, or fails to provide required documentation.

15. Force Majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control, including act of God, flood, fire, pandemic, war, riot, strike, lockout, road closure, governmental or regulatory action, or failure of public infrastructure. Affected obligations are suspended for the duration of the event.

16. Confidentiality & Data Protection

16.1 Each party shall keep confidential the non-public commercial information of the other disclosed in connection with the Services.

16.2 Transkers collects and processes personal and consignment data to provide the Services, in accordance with applicable Indian data-protection law and its Privacy Policy. Data may be shared with Carriers and authorities to the extent necessary to perform the carriage.

17. Intellectual Property

The Transkers name, logo, marks, software, platforms and content are the property of Transkers and may not be used, copied or reproduced without prior written consent.

18. Indemnification

The Customer shall indemnify and hold Transkers harmless against all claims, losses, penalties, fines and expenses (including legal costs) arising from the Customer's breach of these Terms, mis-declaration of Goods, defective documentation, or the unlawful or hazardous nature of the Goods.

19. Governing Law & Dispute Resolution

19.1 These Terms are governed by the laws of India.

19.2 The parties shall first attempt to resolve any dispute amicably. Failing resolution within thirty (30) days, the dispute shall be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Bengaluru, and the proceedings shall be in English.

19.3 Subject to arbitration, the courts at Bengaluru, Karnataka shall have exclusive jurisdiction.

20. Amendments

Transkers may amend these Terms from time to time. The version in force at the time of booking applies to that booking. The current version is published at transkers.com.

21. Contact

Transkers, Alur BDA Phase 2, Huskur Road, Bengaluru 562123, Karnataka, India · info@transkers.com · +91 82969 29218